TERMS AND CONDITIONS OF USE

  1.      About the Website​

     1.1    Thank you for visiting www.drjw.co (the “Website”). The Website provides a                  service (the “Services”) which allows users to use the Website to purchase its                  products (the “Products”).
     

     1.2    The Website is operated by Dr. JW Holdings Australia Pty Ltd (ACN 618 116                     975) (“Dr. JW”). Access to and use of the Website, or any of its associated                         products, is provided by Dr. JW. 

 

     1.3    Please read these terms and conditions (the “Terms”) carefully. By using or                   browsing the Website, this signifies that you have read, understood and agree               to be bound by the Terms. If you do not agree with the Terms, you must                        cease usage of this Website immediately and leave the Website.  
 

     1.4    Dr. JW reserves the right to review and change any of the Terms by updating               this page from time to time at its sole discretion. When Dr. JW updates the                   Terms, it will use reasonable endeavors to provide you with notice of same.                   Any changes to the Terms will take effect immediately from the date of their                 publication. Your access and use of the Website after Dr. JW makes any                        changes constitute your acceptance of any such changes and you will be                      bound by those changes. If you do not agree to any changes, you must cease               usage of the Website immediately. 
 

2    Acceptance of the Terms
 

     2.1    In addition to clause 1.3 of the Terms, you may also accept the Terms by                        clicking to accept or agree to the Terms where and if this option is made                        available to you by Dr. JW in the user interface of the Website.
 

     2.2    You may not use the Website and/or Services if:
 

          (a)    you are not of legal age to form a binding contract with Dr. JW; or
 

          (b)    you are a person barred from using the Services under the laws of Australia                    or other countries including the country in which you are resident or from                    which you use the Services.  
 

     2.3    By using the Website and/or Services, you represent and warrant to Dr. JW                   that: 
 

          (a)    you have reached the legal age in your jurisdiction;
 

          (b)    you have the right, authority and capacity to agree to and abide by the                             Terms; and
 

          (c)    you will use the Website, the Services and the Products in a manner                               consistent with any and all applicable laws, regulations and all other Dr. JW                   labels and/or packaging regarding the Products. 
 

3    Account registration
 

     3.1    You may choose to register for an account on the Website (an “Account”). If                    you do, you are required to provide Dr. JW with:
 

          (a)    your personal information such as your name, email address, location,                           date of birth;
 

          (b)    a user name; and 
          

          (c)    a password. 
 

     3.2    You warrant that any personal and/or registration information you provide to               Dr. JW will always be accurate, correct and up to date. 
 

     3.3    You understand that by supplying Dr. JW with your address, email address                   and phone number, you may receive regular emails, newsletters, telephone                 calls or SMS updates from Dr. JW in order to keep you informed about Dr. JW.               If you do not wish to receive updates from Dr. JW, you may contact Dr. JW at               info@drjw.co.

  
4    Your obligations

 

     4.1    As a user of the Website, you agree to comply with the following:
 

          (a)    you will only use the Website, Services and Products for purposes that are                     permitted by:
 

               (i)    the Terms; 
               (ii)   the instructions specified on the Products or their packaging; and
               (iii)  any applicable law, regulation or generally accepted practices or                                      guidelines in the relevant jurisdictions; 

 

          (b)    if you have an Account, you will not share your Account with any other                        person and you acknowledge that you are responsible for maintaining the                   confidentiality of your user name and password and for restricting access                     to your computer to safeguard such confidentiality and prevent any                               misuse of your Account. You further agree to accept responsibility for all                       activities that occur under your user name and password; 
 

          (c)    you will notify Dr. JW immediately following any unauthorised use of your                    Account or any other breach of security; and
 

          (d)    you will not use the Website, Services and Products for any illegal and/or                       unauthorised use, including, but not limited to, collecting email addresses                     of other users by electronic or other means for the purposes of sending                          unsolicited email or unauthorised framing of or linking to the Website; 
 

          (e)    you will not use the Website, Services and Products in connection with any                   commercial endeavors except those that are specifically endorsed or                            approved by the management of Dr. JW;
 

          (f)    you will not use the Website and Services in any manner that can disrupt or                   damage the Website, its contents or its security measures; 
 

          (g)    you will not use the Website and Services in any manner that can cause                       harassment or disparagement to Dr. JW, the Services, the Products, or the                     directors, employees, agents, servants or assigns of Dr. JW (the                                         “Personnel”);  
 

          (h)    you will not expressly or impliedly impersonate another user or use the                           Account or password of another user at any time; 
 

          (i)    you agree that commercial advertisements, affiliate links, and other forms                       of solicitation may be removed without notice and may result in                                   termination of the Services. Dr. JW may take legal action for any illegal or                       unauthorised use of the Website;
 

          (j)    you may not cover, obstruct, obscure or block the banner advertisements                      on any Dr. JW page via HTML/CSS or any other means; and
 

          (k)   you acknowledge and agree that any automated use of the Website or its                      Services is prohibited.
 

5    Purchase of the Products
 

     5.1    The Products made available on the Website (including any samples that                        Dr.JW may provide to you) are for your personal use only. You must not sell                   or resell any Products you purchase or receive from Dr. JW. If you are                             interested in becoming a distributor of Dr. JW’s Products, please contact us                   via info@drjw.co.


     5.2    In using the Services to purchase the Products through the Website, you                        agree to the payment of the purchase price listed on the Website for the                         Products (the “Purchase Price”).


     5.3    Unless otherwise stated, all amounts, including out of pocket expenses,                        expressed and described on or in connection with the Terms, are listed in                      Australian Dollars (AUD) and are GST exclusive.


     5.4    Once payment of the Purchase Price is confirmed, Dr. JW will issue you with                a receipt to confirm that the payment has been received. 
 

6    Products Information 


     6.1    Dr. JW will make every effort to ensure the Products are accurately depicted                   on the Website. However, you acknowledge that sizes, colours and packaging               may differ from the photographs of the Products as displayed on the Website. 
 

     6.2    All information supplied by Dr. JW to you is general in nature only and does                 not take into account your personal needs, medical conditions or                                     requirements. If you have any specific medical conditions or requirements,                   you must consult with a doctor or similar medical professional. The                                 information provided regarding the Products have not been evaluated by the               Australian Therapeutic Goods Administration or any other regulator.


     6.3    The Products are not medical products and they are not intended to                               diagnose, treat, cure or prevent any condition or disease. 


     6.4    Individual results are not guaranteed, and may not necessarily occur for all                   users of the Products. 


     6.5    All Products should be used strictly in accordance with their instructions,                       precautions and guidelines. You should always check the ingredients for                       products to avoid potential allergic reactions. If any allergic reactions occur,                   you must discontinue use of the Products and seek medical attention                            immediately. 


     6.6    Whilst Dr. JW tries to ensure that all information which appear on the                            Website are accurate and current, errors or omissions may occur. Dr. JW                       reserves the right to correct any errors or omissions and to change or update                 information at any time without prior notice. Dr. JW also reserves the right to               refuse to fill any orders that you may place based on information on the                         Website that may contain errors or omissions.      
 

7    Products Warranty


     7.1    The Products come with guarantees that cannot be excluded under the                         Australian Consumer Law. You are entitled to a replacement or refund of the                 Product in the event the Product supplied does not comply with the                               Australian Consumer Law guarantees (the “Warranty”).


     7.2    To make a Warranty claim, you must:

           (a)    contact us at info@drjw.co within 30 days of receiving the Product;
 

           (b)    provide us with proof of purchase, including identifying the order number                    (if any) and stating the date of purchase and the price paid for the                                      Products; 

           (c)    provide us with a description of the breach of the Australian Consumer                          Law guarantee or defect; and
 

           (d)    return the Product to us within 7 days of contacting us, at your own cost. 


     7.3    Dr. JW will, at its sole discretion, either replace the Product with a non-                           defective Product or provide you with a refund of the purchase price of the                   Product. If we replace the Product, Dr. JW will pay the delivery costs to                            resupply the Product to you. 
 

     7.4    You acknowledge and agree that the Warranty does not apply in the event                     that:

           

           (a)    you are in breach of the Terms; and/or
 

           (b)    the defects of the Products are caused by your act and/or omission. 
 

8    Payment Policy
 

     8.1    All payments made in the course of your use of the Website are made using                   Stripe Payments Australia Pty Ltd (ACN  160 180 343) (“Stripe”) and Paypal                     Australia Pty Ltd (ACN 111 195 389) (“Paypal”) . By using the Website, the                         Services or when making any payment in relation to same, you warrant that                 you have read, understood and agree to be bound by the terms and                                conditions that are available on Stripe’s and Paypal’s website. 


     8.2    To enable payments to be processed through Stripe and Paypal, you agree                     that any information you provide to Dr. JW will always be accurate, complete               and up-to-date. You further authorise Dr. JW to share with Stripe any of your               information necessary to facilitate the payment through Stripe and any                         information related to your use of the Stripe’s services. 
 

9    Refund Policy
 

     9.1    If you are unsatisfied with the Product or believe you may be entitled to a                     refund, then we ask that you contact us by sending an email to info@drjw.co                 outlining why you believe you are entitled to a refund of the Purchase Price.


     9.2    Dr. JW may, at its sole discretion, provide a refund upon receiving the                            Products provided that the Product packaging is unopened and remains in a                 saleable condition.


     9.3    You acknowledge and agree that you are liable for any merchant banking,                     postage and shipping costs associated with any refund pursuant to this                         clause. 
 

10    Delivery
 

     10.1    You acknowledge that the Services offered by Dr. JW integrate delivery                          through the use of third party delivery companies (the "Delivery Services")                      such as but not limited to Australia Postal Corporation t/as Australia Post                      (ABN 28 864 970 579) (the “Delivery Service Providers”).


     10.2    You acknowledge that Dr. JW does not provide the Delivery Services to you                   and you agree that Dr. JW will not be liable to you for any special, indirect or                 consequential loss or damage, loss of profit or opportunity, or damage to                       goodwill arising out of or in connection with the Delivery Services.


     10.3    In providing the Services, Dr. JW may provide you with a variety of delivery                   and insurance options offered as part of the Delivery Services by the                                Delivery Service Providers. You acknowledge and agree that Dr. JW is not                     the provider of these delivery and insurance options and merely facilitates                     your interaction with the Delivery Service Providers in respect to same.


     10.4    In the event that an item is lost or damaged in the course of the Delivery                       Services, you must within three (3) business days:
 

           (a)    contact the Delivery Service Provider directly to request a refund or to                          claim on any insurance options available; and
 

           (b)    contact us by sending an email to info@drjw.co outlining in what way the                    Products were damaged in transit with any evidence of the damage.
 

11    Website Content
 

     11.1    User content
 

           (a)    In this clause, “User Content” means any and all information and content                       that a user or visitor of the Website submits to or uploads to the Website. 
 

           (b)   Dr. JW does not claim ownership of your User Content. Dr. JW makes no                      guarantees about the User Content and Dr. JW does not endorse or accept                    any responsibility for the User Content.


           (c)    You are solely responsible for your User Content. You assume all risks                          associated with the use of your User Content, including any reliance on                        its accuracy or completeness. 
 

           (d)    You represent and warrant that your User Content does not violate any                          third party licenses. 
 

           (e)    By posting a content onto the Website, you expressly grant to Dr. JW and                      its successors an irrevocable, non-exclusive, transferrable, sub-licensable,                    perpetual, royalty-free, worldwide license to broadcast, republish, up-load                    to a third party, transmit, post, distribute, publicly display, and otherwise                        use and exploit the User Content. 

           (f)    Dr. JW reserves the right to review, remove or amend any User Content,                        but Dr. JW does not have the legal obligation to do so.

 
     11.2    Third Party Website

           (a)    The Website may be linked with third party websites (each a "Third Party                        Website").

           (b)    Dr. JW is not responsible for and does not endorse or accept any                                      responsibility for the availability, contents, products, services or use of any                     Third Party Website, any website accessed from a Third Party Website or                       any changes or updates to such sites. Dr. JW makes no guarantees about                       the content or quality of the products or services provided by such sites. 
 

12    Copyright and Intellectual Property
 

     12.1    The Website, Services and all Products of Dr. JW are subject to copyright,                      trade mark and/or other proprietary rights. The material on the Website is                      protected by copyright under the laws of Australia and through international                treaties. Unless otherwise indicated, all rights (including copyright) in the                      content and compilation of the Website (including but not limited to text,                      graphics, logos, button icons, video images, audio clips, Website, code,                          scripts, design elements, interactive features) (the “Content”) are owned or                      controlled for these purposes, and are reserved by Dr. JW and/or its affiliates,                partners or licensors.


     12.2    Dr. JW and/or its affiliates, partners or licensors retain all rights, title and                       interest (including copyrights, patents and trade marks) in and to the                              Website, Services, Products and all related content therein.  Nothing you do                   on or in relation to the Website will transfer to you:

           

           (a)    the business name, trading name, domain name, trade mark, industrial                          design, patent, registered design or copyright of Dr. JW; 
 

           (b)    the right to use or exploit a business name, trading name, domain name,                      trade mark or industrial design; or
 

           (c)    a system or process that is the subject of a patent, registered design or                          copyright (or an adaptation or modification of such a system or process).


     12.3    You may not, without the prior written permission of Dr. JW and the                              permission of any other relevant rights owners: broadcast, republish, up-                      load to a third party, transmit, post, distribute, show or display in public,                       adapt or change in any way the Content or third party content for any                           purpose. This prohibition does not extend to materials on the Website which                 are freely available for re-use or are in the public domain.
 

13    General Disclaimer
 

     13.1    Nothing in the Terms limits or excludes any guarantees, warranties,                               representations or conditions implied or imposed by law, including the                          Australian Consumer Law (or any liability under them) which by law may not                be limited or excluded.  
 

           (a)    If you are not a Consumer (under the Australian Consumer Law), you                          agree that Dr. JW has no direct or indirect liability (including in                                         negligence) to you in any way related to your use of the Website, Services                      or Products.

 

           (b)    If you are a Consumer (under the Australian Consumer Law), Dr. JW limits                    all its direct and indirect liability (including in negligence) to you to the                          Consumer Guarantees under the Australian Consumer Law.
 

           (c)    Where there is a breach of the Consumer Guarantees, then to the                                     maximum extent permitted by law Dr. JW’s liability to you is limited at its                      option to:

 
                (i)    in the case of goods, replacement or repair of the goods or payment of                          the cost of replacing or repairing the goods; and

 

                (ii)    in the case of services, resupply of the services or payment of the cost                             of re-supplying the services. 


     13.2    Subject to this clause and to the maximum extent permitted by law:
 

           (a)    Dr. JW excludes all representations, warranties or guarantees, whether                          express or implied, by statute, trade or otherwise; and
 

           (b)    Dr. JW will not be liable for any liabilities, claims, costs and expenses                              (including legal costs), damage or injury or any special, direct, indirect or                        consequential loss or damage (unless such loss or damage is reasonably                        foreseeable resulting from our failure to meet an applicable Consumer                          Guarantee), loss of profit or opportunity, or damage to goodwill arising out                    of or in connection with the Website, Services or Products (including as a                      result of not being able to use the Services or the late supply of the                                   Services), whether at common law, under contract, tort (including                                   negligence), in equity, pursuant to statute or otherwise.  


     13.3    Use of the Website, the Services, and the Products of Dr. JW (including the                   Delivery Services), is at your own risk.  Everything on Website, the Services,                   and the Products of Dr. JW, are provided to you on an “as is” and “as                                available” basis, without warranty or condition of any kind. None of the                          affiliates, directors, officers, employees, agents, contributors, third party                          content providers or licensors of Dr. JW (including any third party where the                 Delivery Services are made available to you) make any express or implied                       representation or warranty about its Content or any Products or Services                        referred to on the Website. This includes (but is not restricted to) loss or                          damage you might suffer as a result of any of the following: 


           (a)    failure of performance, error, omission, interruption, deletion, defect,                             failure to correct defects, delay in operation or transmission, computer                           virus or other harmful component, loss of data, communication line                              failure, unlawful third party conduct, or theft, destruction, alteration or                           unauthorised access to records;

 
           (b)    the accuracy, suitability or currency of any information on the Website,                        Services or Products (including third party material and advertisements on                     the Website);


           (c)    costs incurred as a result of you using the Website, Services or Products of                     Dr. JW;


           (d)    any failure to complete a transaction, or any loss arising from e-                                       commerce transacted on the Website; or


           (e)    any defamatory, threatening, offensive or unlawful conduct of third                               parties or publication of any materials relating to or constituting such                             conduct. 
 

14    Limitation of liability 


     14.1    Dr. JW’s total liability arising out of or in connection with the Website,                           Services or Products, however arising, including under contract, tort                               (including negligence), in equity, under statute or otherwise, will not exceed                the most recent Purchase Price paid by you under the Terms or where you                    have not paid the Purchase, then the total liability of Dr. JW is the resupply of                the Product(s) to you.


     14.2    You expressly understand and agree that Dr. JW, its affiliates, employees,                        agents, contributors, third party content providers and licensors shall not be                 liable to you for any direct, indirect, incidental, special consequential or                         exemplary damages which may be incurred by you, however caused and                       under any theory of liability. This shall include, but is not limited to, any loss                 of profit (whether incurred directly or indirectly), any loss of goodwill or                          business reputation and any other intangible loss.


     14.3    Dr. JW does not represent itself as a doctor or medical professional nor is                        this implied. Dr. JW does not provide or intend to provide any professional                   medical advice, any medical resources, or any answers to any medical                            related questions. No prescription medications or medical treatments are                     intentionally provided on the Website. If you believe you require medical                       attention, please consult your doctor immediately.


     14.4    Dr. JW will not be liable for any claim arising out of your incorrect or                               improper use of a Product, including but not limited to any use that does not                 comply with the instructions on the Products, or any use that is not                                expected or not reasonable.


15    Indemnity 


     15.1    You agree to indemnify Dr. JW, its affiliates, employees, agents, contributors,                third party content providers and licensors from and against any and all                          actions, suits, claims, demands, liabilities, losses, damages, settlements, costs                and expenses (legal fees on a full indemnity basis) which arise out of or relate                to your use of the Website, Services or Products, including but is not limited                to:


           (a)    any misuse of the Website, Services or Products by you, including and                           without limitation, any dishonest, inaccurate, incomplete, fraudulent,                             negligent, wrongful, unlawful, or criminal act or omission by you;


           (b)    your breach of the Terms; or


           (c)    the use of any intellectual property created in respect of the Services not                        contemplated by the Terms or as a consequence of a breach of the Terms.


     15.2    This indemnity will survive termination of the Terms.
 

16    Termination 
 

     16.1    The Terms will continue to apply until terminated by either you or by Dr. JW                as set out below.


     16.2    If you want to terminate the Terms, you may do so by:


           (a)    notifying Dr. JW at any time; and 


           (b)    closing your accounts for all of the Services which you use, where Dr. JW                       has made this option available to you. Your notice should be sent, in                                writing, to Dr. JW via the ‘Contact Us’ link on our homepage.

 
     16.3    Dr. JW may, at any time, terminate your access to all or any part of the                            Website or Services, with or without notice if:


           (a)    you have breached any provision of the Terms or intend to breach any                           provision; 


           (b)    Dr. JW is required to do so by law; 


           (c)    the partner with whom Dr. JW offered the Services to you has terminated                       its relationship with Dr. JW or ceased to offer the Services to you; 


           (d)    Dr. JW is transitioning to no longer providing the Services to users in the                    country in which you are resident or from which you use the Services; or


           (e)    the provision of the Services to you by Dr. JW is, in the opinion of Dr. JW,                       no longer commercially viable.


     16.4    Subject to local applicable laws, Dr. JW reserves the right to suspend or deny,                 in its sole discretion, your access to all or any portion of the Website or the                     Services without notice if you breach any provision of the Terms or any                        applicable law or if your conduct impacts Dr. JW’s name or reputation or                       violates the rights of those of another party.


     16.5    All provisions of the Terms which by their nature should survive termination                 will survive termination, including, without limitation, disclaimer, limitation                 of liability and indemnity.


     16.6    When the Terms come to an end, all of the legal rights, obligations and                          liabilities that you and Dr. JW have benefited from, been subject to (or which                 have accrued over time whilst the Terms have been in force) or which are                     expressed to continue indefinitely, shall be unaffected by this cessation, and                 the provisions of this clause shall continue to apply to such rights,                                    obligations and liabilities indefinitely.


17    Dispute Resolution


     17.1    Compulsory
               If a dispute arises out of or relates to the Terms, no party may commence                      any Tribunal or Court proceedings in relation to the dispute, unless the                           following clauses have been complied with (except where urgent                                     interlocutory relief is sought).


     17.2    Notice
               A party to the Terms claiming a dispute (“Dispute”) has arisen under the                         Terms, must give written notice to the other party detailing the nature of the                dispute, the desired outcome and the action required to settle the Dispute.


     17.3    Resolution
               On receipt of that notice (“Notice”) by that other party, the parties to the                           Terms (“Parties”) must:


           (a)    within seven (7) days of the Notice endeavour in good faith to resolve the                      Dispute expeditiously by negotiation or such other means upon which                          they may mutually agree;


           (b)    if for any reason whatsoever, twenty-one (21) days after the date of the                           Notice, the Dispute has not been resolved, the Parties must either agree                        upon selection of a mediator or request that an appropriate mediator be                        appointed by the President of the Law Society of Victoria or his or her                             nominee;


           (c)    the Parties are equally liable for the fees and reasonable expenses of a                             mediator and the cost of the venue of the mediation and without limiting                      the foregoing undertake to pay any amounts requested by the mediator as                    a pre-condition to the mediation commencing. The Parties must each                           pay their own costs associated with the mediation; and


           (d)    the mediation will be held in Melbourne, Australia.
 

     17.4    Confidential

               All communications concerning negotiations made by the Parties arising                      out of and in connection with this dispute resolution clause are confidential                and to the extent possible, must be treated as "without prejudice"                                     negotiations for the purpose of applicable laws of evidence.


     17.5    Termination of Mediation


               If thirty (30) days have elapsed after the start of a mediation of the Dispute                      and the Dispute has not been resolved, either Party may ask the mediator to                terminate the mediation and the mediator must do so. 


     17.6    Legal Proceedings
               In the event that the Dispute is not resolved at the conclusion of the                               mediation, either Party may institute legal proceedings concerning the                           subject matter of the Dispute thereafter.


18    Governing law and jurisdiction


     18.1    Governing Law
               The Terms are governed by the laws of Victoria, Australia.  Any dispute,                         controversy, proceeding or claim of whatever nature arising out of or in any                way relating to the Terms and the rights created hereby shall be governed,                    interpreted and construed by, under and pursuant to the laws of Victoria,                        Australia, without reference to conflict of law principles, notwithstanding                       mandatory rules. The validity of this governing law clause is not contested.                    The Terms shall be binding to the benefit of the parties hereto and their                          successors and assigns. 


     18.2    Venue
               The Website and Services offered by Dr. JW are intended to be viewed by                      residents of Australia. In the event of any dispute arising out of or in relation                  to the Website or Services, you agree that the exclusive venue for resolving                    any dispute shall be the courts of Victoria, Australia. 

 

19    Severance
 

     19.1    The Terms will be enforced to the fullest extent permitted by applicable law.                   If any part of the Terms is found to be void or unenforceable by a Court of                     competent jurisdiction, that part shall be severed and the rest of the Terms                     shall remain in force.


20    Waiver
 

     20.1    A waiver of any right, power or remedy under the Terms must be in writing                   signed by the party granting it. 


     20.2    A waiver is only effective in relation to the particular obligation or breach in                  respect of which it is given. It is not to be taken as an implied waiver of any                    other obligation or breach or as an implied waiver of that obligation or                            breach in relation to any other occasion.


     20.3    The fact that a party fails to do, or delays in doing, something the party is                        entitled to do under the Terms does not amount to a waiver.
 

21    Assignment
 

     21.1    Dr. JW may assign or transfer its rights or obligations under the Terms                           without your consent. 


     21.2    You may not assign or transfer your rights or obligations under the Terms                     without prior written consent of Dr. JW. A purported assignment without                       written consent will be deemed to be void and convey no rights. 
 

22    Force Majeure
 

     22.1    If a party is prevented from or delayed in performing an obligation by Force                   Majeure, and promptly acts to mitigate or remove the Force Majeure and its                   effect, then the obligation is suspended during, but for no longer than, the                     period the Force Majeure continues and any further period that is reasonable                  in the circumstances.


     22.2    In this clause "Force Majeure" means an event beyond the reasonable control of the affected party, which occurs without the fault or negligence of the affected party.


23    Limitation of Action
 

To the extent permitted by applicable laws, you agree that any cause of action related to or arising out of your relationship with Dr. JW must commence within one year after the cause of action accrues. Otherwise, such cause of action is permanently barred.